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You can mark an individual customer as Tax Exempt in the Admin Panel. For that customer, the shopping cart shows an exempt sales tax line instead of charging the configured state tax.

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Configure tax exemption

1

Find the customer

Go to Admin Panel → Users → Users. Search for the customer and click the pencil icon to edit their account.
2

Enable the exemption

Switch Tax Exempt to Active and enter a Tax Exempt Reason.
3

Save

Click Update to save the customer’s settings.
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Effect on the shopping cart

For the tax-exempt customer in the example, the cart displays New Jersey Sales Tax (Exempt): $0.00, instead of the regular 6.625% sales tax. Clean Shot 2026 10 30 At 3 07 07 PM Without the exemption, the same example would add $70.30** in sales tax, resulting in **$1,131.38.