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Abandoned Cart Emails let you configure automatic email reminders for customers who leave items in their shopping cart without completing checkout. You can choose how many reminders to send and how long after the last cart change each one should be sent.

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Configure reminders

Open Admin, or go to Admin Panel → Global Options → Abandoned Cart Emails.
1

Set the number of reminders

Enter the total number of emails in Number of reminders. For example, enter 3 to configure three reminders.
2

Set the timing for each reminder

Enter the delay for each Reminder (hours) field. Each value is the number of hours since the last change to the cart, not the number of hours since the preceding reminder.
3

Save

Click Save to apply the configuration.

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Example reminder schedule

With the settings shown in the example, three reminders are scheduled at these intervals after the last cart change: Clean Shot 2026 11 06 At 2 57 45 PM

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Disable abandoned cart emails

To stop sending abandoned cart reminder emails, set Number of reminders to 0 and click Save.